5rr Privacy Policy

1. Introduction

5rr ("we", "us", or "platform") provides a reliable online gaming experience for users in Bangladesh. This privacy policy ("policy") explains what information we collect when you use the 5rr website or services, why we collect it, how we use it, and what your rights are.

This policy should be read together with the 5rr terms and conditions. By using 5rr's services, you are considered to have accepted the terms of this privacy policy. If you disagree with any term, please refrain from using our platform.

2. What information we collect

5rr collects various types of information to operate its services. These are listed by category below:

2.1 Personal identification information

• Full name and date of birth
• Email address
• Residential address
• ID card number (for identity verification)
• Financial transaction details (related to bKash, Nagad, Rocket, Upay, or bank accounts)

2.2 Automatically collected information

• IP address and device type
• Browser type and version
• Pages you visit and session duration
• Information obtained from cookies and similar tracking technologies
• Login time, date, and location information

2.3 Gaming activity information

• Betting history and win/loss records
• Deposit and withdrawal history
• Bonus and promotion usage details
• Game preferences and usage patterns

3. Purpose of data collection

5rr uses your information for the following legitimate purposes:

3.1 Account management and verification

We use personal information to confirm your identity and keep your account secure. This prevents fraudulent activity and ensures authorized users have safe access to the platform.

3.2 Financial transaction processing

The necessary financial information is used to complete deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, or bank transfer.

3.3 Customer service

We need information to resolve your complaints or questions through 24/7 live chat support.

3.4 Ensuring responsible gaming

Your gaming activity patterns are monitored to identify unusual or risky behavior, and support is provided where needed.

3.5 Legal and regulatory compliance

We retain information to meet applicable legal obligations related to anti-money laundering (AML) and know your customer (KYC) requirements.

3.6 Platform improvement

Information is used to analyze user experience and improve service quality, add new features, and send relevant promotional content.

4. Cookie policy

5rr uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

4.1 Types of cookies

• Essential cookies: These cookies are essential for maintaining login sessions and ensuring security.
• Performance cookies: Used to analyze how different parts of the platform are being used.
• Preference cookies: Help remember your language and other preferences.

You can control or disable cookies from your browser settings. However, doing so may cause some platform features to not function properly.

5. Data protection and security

5rr places the highest priority on the security of your personal information. To that end, we take the following measures:

• All data is protected by SSL (Secure Socket Layer) encryption technology.
• Sensitive financial information is stored using advanced encryption methods.
• Firewalls and security measures are active to prevent unauthorized access.
• Regular security audits are conducted.
• Only authorized personnel may access information where necessary.

6. Data sharing and disclosure

5rr never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service provider partners

Necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology services, and customer support. All such parties are required to adhere to the same privacy standards.

6.2 Legal obligations

If we are required to disclose information to comply with a court order, a lawful request from law enforcement, or applicable legal requirements, we will do so.

6.3 Business restructuring

In the event of a business merger, acquisition, or asset transfer, information may be transferred, but the same privacy protections will be maintained.

7. Data retention period

Your personal information will be retained only for as long as necessary to fulfill the purpose for which it was collected. Specifically:

• All information is retained while your account is active.
• Even after account closure, some information may be retained for a defined period due to legal obligations.
• Financial transaction records are retained for the period required under applicable law.
• Security logs are retained for a limited period and then deleted.

8. Your rights

You have the following rights regarding your personal information:

8.1 Right to access

You have the right to request information about what data we hold about you.

8.2 Right to correction

If your information is incorrect or incomplete, you may request that it be corrected.

8.3 Right to deletion

In certain circumstances you may request that your information be deleted, though if legal obligations exist, complete deletion may not be possible.

8.4 Right to object to processing

You may request at any time to opt out of marketing-related communications.

8.5 How to exercise your rights

To exercise any of the above rights, contact us directly. We will process your request as quickly as possible.

9. Privacy of minors

5rr strictly does not provide services to anyone under 21 years of age. We do not knowingly collect personal information from any minor. If it becomes known that a minor has provided information, we will immediately arrange to delete that information and close the associated account.

If you become aware that someone under 21 is using our platform, please contact us.

10. Third-party links and services

The 5rr platform may include services from third-party game providers (including Pragmatic Play, Spribe, JILI, PG Soft, and others). These providers may have their own privacy policies. We are not responsible for their data handling practices.

Payment service providers (bKash, Nagad, Rocket, Upay, banks) are governed by their own privacy policies.

11. Changes to the privacy policy

5rr may update this privacy policy from time to time. If there are significant changes, we will notify you in the following ways:

• By displaying a notice on the platform.
• By sending a notice to your registered email address.
• By updating the "Last updated" date at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

12. International data transfers

5rr may store or process your information outside Bangladesh for the purpose of maintaining its technical infrastructure. In such cases, we ensure that the information is handled with the same level of protection and that applicable data protection standards are observed.

13. Contact us

For any questions or concerns about this privacy policy, or to exercise your rights, please contact us: