Responsible Gaming —
Your safety is our priority
5rr believes gaming should be a source of entertainment — not stress or harm. We are committed to giving you the opportunity to play safely and mindfully.
What is responsible gaming and why does it matter?
Online gaming is a legitimate source of fun and excitement for millions of people. But without the right awareness it can sometimes become a problem. At 5rr we believe in building a culture of responsible gaming. Responsible gaming means staying aware of your own limits, playing within a set budget, and enjoying gaming as entertainment rather than seeing it as a source of income.
You must be 21 or older to play on our platform. Minors are strictly prohibited from opening an account and we confirm this through regular verification. If you have children or underage members in your household, keep your device and account secure so they cannot access this platform.
At 5rr we offer several protective features — deposit limits, time-out, self-exclusion and a 24/7 support team — ready to help you at any time. On this page you can find full details on how to use each of these features.
Our protective features
Deposit limit setting
You can set your own daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately. A request to increase a limit takes 7 days to come into effect — this delay gives you the chance to make a considered decision.
Time-Out
If you feel you need a short break, you can take a time-out ranging from 24 hours to 30 days. During this period your account will be temporarily inactive. It reactivates automatically once the time-out ends.
Self-Exclusion
If you feel gaming is getting out of your control, you can close your account for 6 months to 5 years or permanently. Any attempt to open a new account during a self-exclusion period will be rejected.
Loss limit setting
Set in advance how much you are willing to lose within a given period. Once the limit is reached, placing further bets will not be possible. This feature strengthens your budget planning.
Reality check messages
When you have been playing for an extended period we automatically send a message — "How long have you been playing?" This reminder gives you the chance to pause and reconsider. Your session history can be viewed at any time in your account settings.
24/7 Support Team
Our Bengali-speaking support team is always available for any issue. Reach us via live chat or send an email to [email protected]. We protect your privacy and provide assistance promptly.
Warning signs of problem gambling
Seek help if you notice these signs
- Placing repeated bets to recover lost money, or having a "recovery" mindset.
- Lying to family, friends or colleagues to free up time for gaming.
- Spending beyond a set budget or gambling with borrowed money.
- Feeling anxious, irritable or restless when trying to stop gaming.
- Prioritising gaming over food, sleep or daily responsibilities.
- Lying to family or friends to hide gaming expenses.
- Using gaming as the only source of enjoyment or as a way to cope with stress.
Do you recognise one or more of these signs in yourself? Contact our support team now or complete the self-assessment below.
Assess yourself
Ask yourself the questions below. If you answer "yes" to most of them, consider seeking help.
Question 1
Do I play beyond my set time or budget?
Question 2
Do I tend to place more bets after a loss to try to win my money back?
Question 3
Is gaming having a negative impact on my family life or work?
Question 4
Do I hide or lie to my family about my gaming expenses?
Question 5
Do I feel anxious or uncomfortable at the thought of stopping?
Question 6
Have I ever spent money on gaming by borrowing or cutting essential expenses?
How to use the protective features
Log in to your account
Log in to your 5rr account and go to the "Account Settings" menu.
"Responsible Gaming" section
Find the "Responsible Gaming" tab inside settings — all features are available there in one place.
Set a limit or a break
Deposit limit, loss limit, time-out or self-exclusion — choose whichever you need.
Chat with us if you need help
If you have any trouble using a feature, our support team on live chat will help you right away.
Age verification and minor protection
5rr strictly ensures that only individuals aged 21 or older can open an account and enjoy gaming. We verify age at the time of account registration and may request additional identity documents when needed.
If you use a shared device, always log out after playing. Do not share your password with anyone — especially underage members of your household. Keep parental controls enabled on your device for children.
If you suspect that an underage person has used or is attempting to use your account, notify us immediately at [email protected] or via live chat. We will take action straight away.
Need help? We are here
24/7 Bengali Support
Our team is available around the clock for any gaming-related concern.
Chat with us on live chat (in Bengali)
All your information will be kept confidential. Do not hesitate to talk about your problem — seeking help is a courageous step.
Common questions about responsible gaming
Enjoy safely
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